How to get rid of HP color laserjet CP5225 Printer Error 60.02?


A lot of HP Printer users recently have come up with various printer errors on different occasions. The printer error 60.02 on HP color laserjet CP5225 is one such recurring error that halts the printing works for an undefined time limit. The issue can be dodged easily with proper troubleshooting steps and this article will address those simple steps. Reaching out to the HP tech support team is also a convenient option to eliminate the HP Printer errors.

The HP printer user needs to definitely fix the printer error 60.02 quickly for the smooth functioning of the device. The error indicates that the tray no. 2 lifter motor has got some issues that need to be tackled expertly. The occurrence of the error indicates that the tray due to some reasons could not be appropriately lifted and the paper sensor was not put into action in the stipulated period of time. The error is basically instigated by incorrect paper loading. Make sure that the below steps are applied properly for eliminating the error.

Troubleshoot HP color laserjet CP5225 Printer Error 60.02

1.     First, take out the paper and re-insert the tray. Is the printer lifting and turning to the paper? Make sure that the back paper stops to confirm the proper alignment with the letter indicator. Then, insert the paper and try again. If the error still exists then take out the right side of the cover and have a look at the paper tray lift motor.

2.     On top of the motor, there is a spring attached to part of the metal frame. The spring can be unexpectedly broken and thereby causing motor assembly function incorrectly. Take out the spring, fold up one of the coils and try re-inserting the same.

3.     If the spring is attached, then try either inserting a new tray or lift motor. Anyone of the items can be purchased at a very economical rate.

4.     Make sure that the machine is kept on a flat surface. In case, one of the feet of the printer is not on the surface, the bottom of the machine thrusts up on the tray thereby causing it not to lift correctly.

5.     As the motor lifts the paper, the rear part of the tray tends to move up. If the back of the tray guides is not connected properly with the guides inside the machine, then the back of the tray will lift marginally prompting loud noise.

Feeling puzzled or lost to fix the HP color laserjet CP5225 error 60.02? Contact the HPcustomer support expert for the best assistance and help. The support experts will directly assist the user over the call and provide instant troubleshooting.

Call:  +1-855-461-5433

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